Privacy & Security

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Effective Date: November 20, 2024
Last Updated: November 20, 2024

Rogers Music Centre ("we," "our," or "us") is committed to protecting the security and privacy of your personal data. This Security and Privacy Policy outlines how we collect, use, protect, and handle your information when you use our website, https://rogersmusiccentre.com (the "Website").

1. SCOPE OF THE POLICY
This Policy applies to all data collected through the Website, including personal and non-personal information. It also describes the measures we take to ensure the security of your information.

2. INFORMATION WE COLLECT

2.1. Personal Information
We collect personal information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Payment details (for transactions)

2.2. Non-Personal Information
Automatically collected data includes:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on the Website
- Cookies and tracking technologies (see Section 7)

3. HOW WE USE YOUR INFORMATION
We use the information collected to:
- Provide our services (e.g., booking music lessons, event registration)
- Respond to inquiries and support requests
- Improve the Website and user experience
- Process payments securely
- Send marketing communications (only with your consent)
- Comply with legal and regulatory obligations

4. INFORMATION SECURITY

4.1. Security Measures
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data (e.g., SSL/TLS for data transmission)
- Secure storage of payment information with trusted payment processors
- Regular vulnerability assessments and software updates
- Restricted access to sensitive data

4.2. Breach Response
In the event of a data breach, we will:
- Notify affected individuals as required by law.
- Investigate and remediate vulnerabilities.
- Report incidents to relevant authorities if necessary.

5. SHARING YOUR INFORMATION
We do not sell or rent your personal data. However, we may share it in the following circumstances:
- Service Providers: With trusted partners who assist in delivering our services, such as payment processors and email marketing services.
- Legal Obligations: When required to comply with legal obligations or enforce our rights.
- Business Transfers: In case of a merger, acquisition, or sale of assets.

6. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights:
- Access: Request access to your personal data.
- Correction: Correct or update inaccurate information.
- Deletion: Request the deletion of your personal data.
- Restriction: Restrict or object to the processing of your data.
- Portability: Obtain a copy of your data in a portable format.
- Withdraw Consent: Revoke consent for marketing communications.

To exercise these rights, contact us at rmc@rogersmusiccentre.com.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1. Cookies
Our Website uses cookies to:
- Enhance site functionality and performance.
- Analyze website usage for improvements.
- Personalize your experience.

7.2. Managing Cookies
You can manage cookie preferences through your browser settings or our cookie management tool (if available).

8. DATA RETENTION
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this Policy.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.

9. THIRD-PARTY LINKS
Our Website may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

10. CHILDREN'S PRIVACY
The Website is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect data from children. If we learn that a child has provided us with personal data, we will delete it.

11. INTERNATIONAL DATA TRANSFERS
If you access the Website from outside Canada, your data may be transferred to and processed in Canada, which may not have equivalent data protection laws. By using the Website, you consent to this transfer.

12. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Last Updated" date will be revised.

13. CONTACT US
For questions or concerns regarding this Security and Privacy Policy, please contact us:

Rogers Music Centre (RMC)
465 Rogers Road, Toronto, Ontario M6M 1A8, Canada
Phone: (416) 651-3332
rmc@rogersmusiccentre.com

DISCLAIMER: This policy is provided for general informational purposes and should not be construed as legal advice. Please consult a legal professional to ensure compliance with local, national, and international laws.